
Omnichannel Fulfillment & Logistics
Your brand’s retail channels – all managed expertly by one fulfillment partner.
By streamlining D2C e-commerce, as well as your retail and wholesale fulfillment via one fulfillment partner, you benefit from greatly improved efficiency and economies of scale.
Fulfillment Streamlined Across All Channels
While many fulfillment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfillment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.
Online and In-Store
Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfillment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfillment that puts your products wherever your customers are ready to buy.
Retail Expertise
ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival.
E-Commerce Fulfillment
Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfillment services direct to your end-customers.
Fulfillment Services forE-Commerce
Delivery to Retail Fulfillment
We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services.
Delivery to Retail ServicesEuropean Fulfillment
If you have customers in the EU, or want to grow your market share there, ILG’s EU-based fulfillment centers make it easier, faster and more cost-effective for you to reach them.
European FulfillmentWe provide omnichannel fulfillment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point.
Call us on: +44 344 264 8000
Going the Extra Mile
At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.
Gift
Wrapping
Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed.
Personalizing
Products
Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalization is carried out to a high standard, making it perfect for gifts and special occasions.
Returns Management
We keep returns simple and frictionless for both you and your customers.
With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldn’t be simpler.
Ready to Outsource Your Fulfillment?
Need Organic Fulfillment Services?
Our warehouses are certified by the Soil Association to handle organic products. Learn more >
Fulfillment Stories
Our services are helping ambitious brands to become more successful. Read their stories.
Read ourcase studies
Got a question?
A Guide to UK Market Entry for Canadian Brands
Canada’s traditional export routes have been radically changed recently and the UK market could be a good alternative to the US. Read our guide to UK market entry.
Battling E-Commerce Cart Abandonment in a Zero-Tolerance Era
In today’s volatile retail landscape, retailers are losing a staggering £34.4 billion annually to e-commerce basket abandonment. Find out how to tackle it here.
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Our latest Beauty Vibe panel? A total vibe.✨…
Our latest Beauty Vibe panel? A total vibe.✨ From bold insights to brilliant minds, the room was buzzing! Stay tuned for our upcoming highlight episodes, packed with punchy takeaways straight from the sharpest voices in beauty, on: 🚀 Navigating Boom & Complexity 🤝 Navigating Customer & Content 📦 Navigating Distribution & Operations Coming soon! #BeautyVibe #BeautyIndustry #BeautyGrowth #NavigatingGrowth
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Happy Earth Day! 🌍…
Happy Earth Day! 🌍 We’re proud to share a few of our recent sustainability wins—because every step towards a greener future counts. 🌱 #EarthDay2025 #SustainableLogistics #ILG
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🛒 £38 billion!…
🛒 £38 billion! That’s how much was lost at checkout in 2024 from abandoned carts. 24% of purchases dropped off at the final stage. And for 66% of frequent shoppers, poor delivery options are the dealbreaker. It’s not just about what you sell. It’s how you deliver. 📦 👉 Is your delivery experience costing you sales? Click the link in our bio to read more about global multi-carrier delivery solutions!
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Come to London with us for our fourth Beauty Vibe…
Come to London with us for our fourth Beauty Vibe x ILG panel event “Navigating your Growth Route” 💙 #BeautyVibe #BeautyEvent #TransportMuseum #ILG
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We had the pleasure of supporting @gisou on their…
We had the pleasure of supporting @gisou on their stunning pop-up last week! – and what a launch its been! With queues from 4am to nearly selling out in the first weekend!💛 It’s safe to say it was a big hit!🎉 Massive thanks to everyone who made it happen! This event is available until the 29th of April so make sure you head down to Harrods to have a look! 👀 “We truly couldn’t have done it without your dedication and effort. Thank you once again for helping us make this happen!” – Supply Chain Specialist, Gisou #popupretail #gisou #harrodspopup #happycustomer #beautyfulfilment Check out the event from the link in our bio!💙
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Canadian business leaders, what’s next for your…
Canadian business leaders, what’s next for your brand? If you’re a Canadian business leader, you’ve seen this coming. Rising US tariffs. Increasing uncertainty. Harder access to your biggest market. Your workforce, your customers, your dream—they’re all at risk if you don’t act. So, where do you go from here? Why the UK & EU? ✅ USD $340bn+ projected ecommerce market in 2025 – One of the world’s largest online shopping economies ✅ A consumer base that values quality, innovation, and international brands ✅ A gateway to Europe – Expand into the EU with ease Fulfillment that makes UK expansion simple: ILG helps Canadian brands set up, scale, and succeed in the UK market and EU—handling storage, pick & pack, and fast, flexible delivery. Your next move? You’ve been planning contingencies—now it’s time to execute. Let’s talk. Learn more about fulfillment for Canadian brands by clicking the link in our bio.
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Sneak peek! 👀…
Sneak peek! 👀 Yesterday, we partnered with @beautyvibelondon to host our fourth panel event in The Beauty Vibe series. Joined by a fantastic group of industry experts, we delved into the theme of “Navigating Your Growth Route” and we can’t wait to share key insights and commentary from the panel soon. Thank you to all of the panelists @indu.beauty @aaronchatterley, @Britishbeautycouncil @marinations, @helenwood6547 Claire Cherry and Tom Ashley for their insightful input into the discussion.
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BIG NEWS! 🚨…
BIG NEWS! 🚨 We’re excited to announce our new partnership with @findelivers to offer 100% carbon-free deliveries! Starting from today, our customers can choose a greener way to ship, with an all-electric fleet delivering faster, eco-friendly solutions within the M25. Click the link in our bio to learn more! #Sustainability #GreenDelivery #EcoFriendly #FinLogistics
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SOLD OUT!…
SOLD OUT! This Thursday, we’re bringing together some of the beauty industry’s most influential leaders for an exclusive panel on ‘Navigating Your Growth Route’.✨ Stay tuned for all the post-panel insights – coming soon! 🎤 Did you miss out on a ticket to this Beauty Vibe event? Catch up on our top tips & apply for the next one via the link in our bio! #BeautyVibe #Growth #BeautyIndustry
https://www.instagram.com/p/DH3kDJ7NFl3/
SOLD OUT!…
SOLD OUT! This Thursday, we’re bringing together some of the beauty industry’s most influential leaders for an exclusive panel on The Power of Meaningful Brand Purpose.✨ Stay tuned for all the post-panel insights – coming soon! 🎤 Did you miss out on a ticket to this Beauty Vibe event? Catch up on our top tips & apply for the next one via the link in our bio! #BeautyVibe #PowerOfPurpose
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