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Omnichannel Fulfilment & Logistics

Your brand’s retail channels – all managed expertly by one fulfilment partner.

By streamlining D2C e-commerce, as well as your retail and wholesale fulfilment via one fulfilment partner, you benefit from greatly improved efficiency and economies of scale.

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Fulfilment Streamlined Across All Channels

While many fulfilment partners only manage e-commerce or delivery to retail, ILG understands the many benefits of providing all these services for brands, enabling an omnichannel fulfilment operation that is holistic, centralised and lean. One partner instead of two. A single customer service team. A single view of inventory. This singularity and transparency brings improved efficiency and economies of scale – and enables brands to respond to online and offline peaks in demand from one single pool of stock. ILG has the technology, facilities and expertise to support across all your retail channels, in one place.

Online and In-Store

Your customers expect a seamless experience across multiple shopping channels, so whether you sell your products on your own website, a 3rd party retail website or app, in a high street store, or in your own seasonal pop-up, you want flexible, reliable, expert fulfilment – that delivers on all fronts. With a single integrated inventory system you can achieve real-time visibility of stock and prevent overselling across online and offline channels simultaneously. Maximise peak periods, emerging trends or influencer activity and see even greater exposure for your brand with omnichannel fulfilment that puts your products wherever your customers are ready to buy.

Retail Expertise

ILG has been fulfilling orders to retailers for many years and our experience has given us an in-depth understanding of their requirements. Our ability to read through vast manuals and select the features that are needed to be compliant is of great value to our customers selling in-store, as well as through websites. We also have the communications services set up to manage relationships with multiple retailers, ensure we meet booking slot requirements and that stock is booked in prior to arrival.

E-Commerce Fulfilment

Your brand and your products are in safe hands with ILG – we provide industry-leading e-commerce fulfilment services direct to your end-customers.

Fulfilment Services for
E-Commerce

Delivery to Retail Fulfilment

We ensure your products are right where they need to be, right on time and on brief with our industry-leading delivery to retail services.

Delivery to Retail Services

European Fulfilment

If you have customers in the EU, or want to grow your market share there, ILG’s EU-based fulfilment centres make it easier, faster and more cost-effective for you to reach them.

European Fulfilment

A woman online shopping for beauty products Charlotte Tilbury France website

We provide omnichannel fulfilment to many successful and fast-growth brands, helping them to scale their business while improving efficiency and delighting customers at every touch point.

Call us on: 0344 264 8000

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Going the Extra Mile

At ILG, we provide a range of value-add services that enrich customer experience and enhance customer retention.

Gift
Wrapping

Make every product a special moment with optional gift wrapping. All gift wrapped products from ILG come beautifully presented, with fast lead times on all items, so a special occasion never gets missed.

Branded packaging, protective fillers, tissue paper and decorative ribbon are all used to keep every gift looking thoughtfully presented and on-brand.

Warehouse employee packing fashion postcard into a rectangular box

Personalising
Products

Products as unique as your customers – our experts can embroider, emboss, print and engrave items with names and messages to give a truly personal touch. All personalisation is carried out to a high standard, making it perfect for gifts and special occasions.

From customised fashion items to personalised makeup products, our staff are trained to process personalisation requests with each order, to specification, as part of the fulfilment process.

Returns Management

We keep returns simple and frictionless for both you and your customers.

With enclosed, tailored labels, clear instructions and branded returns packaging as an option with every order, making a return to ILG couldn’t be simpler.

We provide quick quality checks and turnaround of stock that can be re-sold, parcel tracking and accurate stock level updates thanks to our technology and Warehouse Management System.

“ILG are excellent operators and highly responsive to our needs, across both e-commerce and retail channels. From the first moment of onboarding, they have shown an exceptional ability to deliver for us. The whole experience has been so professional and well executed. I can’t tell you how happy I am with them!”

Steve Levine, COO Jones Road Beauty

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Fulfilment Stories

Our services are helping ambitious brands to become more successful. Read their stories.

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case studies

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