Browse our Stories
Discover how ILG’s years of logistics know-how and problem-solving, combined with close partnerships with global carriers, keep our customers’ orders and deliveries on track. Explore a cross-section of our fulfilment and delivery stories.
Fulfilment Stories
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Trinny London was a relatively new brand when its partnership with ILG first began. Together, we’ve helped grow the beauty brand with scalable fulfilment that met Trinny London at every touchpoint along its journey to success.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Delivery Stories
Bupa Global (formerly Bupa International) is a leading healthcare group, with a demanding list of services and facilities across the world, all of which require robust and reliable courier services.
Nuvias is an award-winning, value-added, international distributor of IT products. With a strong reputation for establishing new vendors in the UK and Germany, they use ILG’s Global Import Courier service to enable their ongoing expansion.
The International Transport Workers’ Federation (ITF) is a federation of around 700 transport workers’ unions. As a truly international business, ITF needed a reliable, affordable courier service to enable its day-to-day operations.
City & Guilds develops programmes of learning, certification and assessment, reaching millions of people across the world. Here’s how ILG facilitates meeting the needs of those millions.
Sunseeker builds world-class, luxury motor yachts, which it sells via a network of international distributors. ILG manages their global courier needs, giving them a reliable and cost-effective solution to their high-stakes delivery requirements.
The Cafe Racer’s stylish products are in high demand locally and internationally, and ILG is on-hand to facilitate their global courier needs, delivering an excellent standard to their customers.
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Insights
Keep up to date with the latest tips and articles >
A Guide to UK Market Entry for Canadian Brands
Canada’s traditional export routes have been radically changed recently and the UK market could be a good alternative to the US. Read our guide to UK market entry.
Battling E-Commerce Basket Abandonment in a Zero-Tolerance Era
In today’s volatile retail landscape, UK retailers are losing a staggering £34.4 billion annually to e-commerce basket abandonment. Find out how to tackle it here.
Follow Us
Happy Earth Day! 🌍…
Happy Earth Day! 🌍 We’re proud to share a few of our recent sustainability wins—because every step towards a greener future counts. 🌱 #EarthDay2025 #SustainableLogistics #ILG
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🛒 £38 billion!…
🛒 £38 billion! That’s how much was lost at checkout in 2024 from abandoned carts. 24% of purchases dropped off at the final stage. And for 66% of frequent shoppers, poor delivery options are the dealbreaker. It’s not just about what you sell. It’s how you deliver. 📦 👉 Is your delivery experience costing you sales? Click the link in our bio to read more about global multi-carrier delivery solutions!
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Come to London with us for our fourth Beauty Vibe…
Come to London with us for our fourth Beauty Vibe x ILG panel event “Navigating your Growth Route” 💙 #BeautyVibe #BeautyEvent #TransportMuseum #ILG
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We had the pleasure of supporting @gisou on their…
We had the pleasure of supporting @gisou on their stunning pop-up last week! – and what a launch its been! With queues from 4am to nearly selling out in the first weekend!💛 It’s safe to say it was a big hit!🎉 Massive thanks to everyone who made it happen! This event is available until the 29th of April so make sure you head down to Harrods to have a look! 👀 “We truly couldn’t have done it without your dedication and effort. Thank you once again for helping us make this happen!” – Supply Chain Specialist, Gisou #popupretail #gisou #harrodspopup #happycustomer #beautyfulfilment Check out the event from the link in our bio!💙
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Canadian business leaders, what’s next for your…
Canadian business leaders, what’s next for your brand? If you’re a Canadian business leader, you’ve seen this coming. Rising US tariffs. Increasing uncertainty. Harder access to your biggest market. Your workforce, your customers, your dream—they’re all at risk if you don’t act. So, where do you go from here? Why the UK & EU? ✅ USD $340bn+ projected ecommerce market in 2025 – One of the world’s largest online shopping economies ✅ A consumer base that values quality, innovation, and international brands ✅ A gateway to Europe – Expand into the EU with ease Fulfillment that makes UK expansion simple: ILG helps Canadian brands set up, scale, and succeed in the UK market and EU—handling storage, pick & pack, and fast, flexible delivery. Your next move? You’ve been planning contingencies—now it’s time to execute. Let’s talk. Learn more about fulfillment for Canadian brands by clicking the link in our bio.
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Sneak peek! 👀…
Sneak peek! 👀 Yesterday, we partnered with @beautyvibelondon to host our fourth panel event in The Beauty Vibe series. Joined by a fantastic group of industry experts, we delved into the theme of “Navigating Your Growth Route” and we can’t wait to share key insights and commentary from the panel soon. Thank you to all of the panelists @indu.beauty @aaronchatterley, @Britishbeautycouncil @marinations, @helenwood6547 Claire Cherry and Tom Ashley for their insightful input into the discussion.
https://www.instagram.com/p/DIBX9EFIeD2/
BIG NEWS! 🚨…
BIG NEWS! 🚨 We’re excited to announce our new partnership with @findelivers to offer 100% carbon-free deliveries! Starting from today, our customers can choose a greener way to ship, with an all-electric fleet delivering faster, eco-friendly solutions within the M25. Click the link in our bio to learn more! #Sustainability #GreenDelivery #EcoFriendly #FinLogistics
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SOLD OUT!…
SOLD OUT! This Thursday, we’re bringing together some of the beauty industry’s most influential leaders for an exclusive panel on ‘Navigating Your Growth Route’.✨ Stay tuned for all the post-panel insights – coming soon! 🎤 Did you miss out on a ticket to this Beauty Vibe event? Catch up on our top tips & apply for the next one via the link in our bio! #BeautyVibe #Growth #BeautyIndustry
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SOLD OUT!…
SOLD OUT! This Thursday, we’re bringing together some of the beauty industry’s most influential leaders for an exclusive panel on The Power of Meaningful Brand Purpose.✨ Stay tuned for all the post-panel insights – coming soon! 🎤 Did you miss out on a ticket to this Beauty Vibe event? Catch up on our top tips & apply for the next one via the link in our bio! #BeautyVibe #PowerOfPurpose
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In today’s competitive e-commerce landscape,…
In today’s competitive e-commerce landscape, offering a seamless delivery experience is key to keeping customers engaged and reducing abandoned baskets.🛒 👉Here’s our guide for practical tips on optimising your checkout process and reducing basket abandonment in 2025. #EcommerceInsights #BasketAbandonment #CustomerExperience
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